Why can't I see my mail in Outlook?

By default, when Aid4Mail converts your mail to PST, it will store your mail in an "Imported Mail" folder. This is so you can easily identify which mail is "imported" and which mail already existed in the Outlook profile.

If you didn't change any of the default settings of Aid4Mail when processing your mail, you will see the mail converted with Aid4Mail in in a folder called "Imported Mail" in Outlook. 

You may have to expand the folder to see what's underneath. 

Just click on the little triangle next to "Imported Mail":


You should then see the subfolders underneath that contain your converted mail:


If you experience any issues, please don't hesitate to contact us by raising a ticket.

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